TECHNOLOGY & SERVICES
IT Services
IT Services
Business Transformation
Intelligent IT Operations
Alphient Prime
KNOWLEDGE
Structured Knowledge for
IT Services
🧠

Domain Intelligence

Service catalogue with cost, volume, and business-value mapping per service

📊

Analytics Hub

Service Catalogue Graph

🔗

Knowledge Store

Cost Allocation Hub

PROCESS PACKS
Automated Workflows for
IT Services
1
Automated service classification and cost allocation by run vs transform
2
Service Classification Pipeline
3
Budget Allocation Workflow
AI AGENTS
Intelligent Agents for
IT Services
🤖

Portfolio Analyst

⚡

Cost Allocator

🔍

Automation Spotter

TRANSFORMATION QUESTIONS
Key Business Questions

Service Portfolio

What is our run vs transform and managed services mix?

Cost Per Ticket

What is our incident resolution cost and automation rate?

Engineer Productivity

How many tickets per engineer and resolutions per shift?

Resolution Speed

What is our MTTR and P1 incident response time?

IT SERVICES TRANSFORMATION
Knowledge. Process.
Agents.
AI agents for service portfolio, cost per ticket, engineer productivity, and AIOps.
Knowledge
Process
Agents
🏛
Prime