Most AI initiatives in it services fail because they bolt intelligence onto broken processes and disconnected data.
The Alphient approach is different. With Prime (pro-code) and Prime (low-code), we start with three pillars:
Structured Knowledge
- Service catalogue with cost, volume, and business-value mapping per service
- Service Catalogue Graph
- Cost Allocation Hub
Automated Process Packs
- Automated service classification and cost allocation by run vs transform
- Service Classification Pipeline
Intelligent AI Agents
- Portfolio Analyst
- Cost Allocator
- Automation Spotter
The business questions this unlocks:
- Service Portfolio
- Cost Per Ticket
- Engineer Productivity
- Resolution Speed
- AI Across IT Ops
AI agents for service portfolio, cost per ticket, engineer productivity, and AIOps.
Knowledge. Process. Agents. That is the transformation formula.